Knowledgebase
Following prices apply to the Account Holders in CertfHy: * Account opening: 600€ * Yearly Account fee: 300€ (valid for 12 months) * Production Device registration  * < 1 MW: 500€ * >1 MW: 1500€ * >20MW: 2500€ (MW: Installed hydrogen outpu...
WINDOWS OPERATING SYSTEM LEVEL (FOR EDGE, CHROME, IE) Please install the attached certificate on all computers you use to access the system. Follow the steps below, or open the attachment for instructions with pictures, to install the client certificate...
IN THIS ARTICLE * Basics * Benefits * Technology * Pricing * Getting Started * API Agreement BASICS CMO.grexel API (Application Programming Interface) is a HTTPS service which allows account holders to access their certificate accounts with...
Creating an user in CMO.grexel is easy. An organization can have as many users as it finds necessary. Only AH root and AH user admin roles can add users to CMO.grexel. To create a user: 1. Navigate to USERS>CREATE USER 2. Fill the information in the fo...
What to write in the free text fields "Cancellation Purpose" and "Name of Beneficiary" (type of beneficiary accordingly) when performing a cancellation? Here is some recommended phraseology for different actors and cases: ENERGY SUPPLIERS * Energy su...
Your data security and privacy are important to us. With the approaching General Data Protection Regulation (GDPR) we will here explain how your personal data is processed and what privacy policies apply.   If you have any doubts regarding this informati...
Deleting users is not possible because this would mean losing all activities records related to this user. Instead, you can simply LOCK a user. Any locked user will not be able to login to the system. To lock a user: 1. Navigate to USERS menu 2. searc...
If you need to declare changes to authorized persons towards Grexel, change invoicing information etc, you can do it by emailing the attached form properly filled and signed to support(at)grexel.com. Please make sure that the the form itself is properly ...
With so many options available, it is not difficult to get confused. Here, we tell a bit about the user roles in the system so you can improve your experience when using CMO.grexel. There are currently 10 different roles for IB users and another 7 for AH...
The concept of cancellation is extremely important in the process of energy certification because, in the same way as issuing of certificates detaches the origin of the electricity from the physical electricity, cancellation attaches the origin back to a ...
Opening an account for CertifHy in CMO.grexel [http://cmo.grexel.com/] is possible for all legal persons who are validly existing and registered in their home country. As part of the application organizations commit themselves with the Standard Terms and ...
At the beginning of each year electricity suppliers are faced with a common set of problems…How do I close my electricity product portfolio for last year properly? What do I disclose to those consumers not purchasing a specific electricity product? What i...
When you receive a new client certificate to access CMO.grexel, to avoid any possible problems in the future, it is good to remove the old, expired client certificate from your computer.   Here is how to remove User Certificates from your computer: 1. ...
When transferring certificates to domains outside CMO.grexel, transfers usually take between 1 and 2 hours to be completed.  If the transfer is still pending after this period, you might be facing some of the below: * Some domains require approval of ...
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